Role: Centre Manager
ILH Summer Centres: Framlingham College & Walhampton School
Report to: Coordinator of Summer Centres
Residential/Non-residential: Residential

KEY ROLES
Ensure the well-being and safety of all ILH students and staff at all times.
Be responsible for the overall smooth running of the ILH Summer Centre.
Work with the Head of Activities (HoA) to deliver good customer service and ensure the success of the ILH Summer programme.
Coordinate and manage the Teaching Programme and, with the Head of Activities (HoA), ensure the Teaching and Activity Programmes are successfully integrated.
Share Welfare and Child Protection duties with the Head of Activities (HoA) and Head of boarding (HoB).

SPECIFIC RESPONSIBILITIES
Administrative
Ensure compliance with all of the British Council Accreditation criteria and the successful delivery of the ILH course as set out in the ILH brochure.
Maintain the inventory of ILH resources and equipment and make recommendations for further purchases, within the budget, as necessary.
Monitor the state of the premises and hired equipment throughout the course and liaise with the site manager and report any damage or breakages to the Coordinator of Summer Centres.
Monitor and manage the cash float, and together with the Head of Activities, ensure that the budget is adhered to, maintaining accurate accounts and keeping receipts and records of transactions.
Maintain records of staff working hours, recording any overtime/absence, and submitting them to the Coordinator of Summer Centres on a weekly basis.
Oversee the implementation and success of the activity and excursion programme and liaise with the Head or Activities.
Liaise with Group Leaders about any issues that may arise.
Liaise with the Accommodation Officer about any issues that may arise with Homestay providers.
Keep open communication with the Coordinator of Summer Centres on a daily basis.
Brief all staff and ensure they are well-prepared and carry out all of their duties to a high standard.
Hold daily morning assemblies with all staff, students, and Group Leaders.
Hold daily morning meetings with Group Leaders.
Hold weekly teachers meetings/workshops.
Hold weekly farewell assemblies and organise a Certificate Ceremony, every Friday.
Distribute and gather weekly feedback forms from students and Group Leaders, every Friday.
Produce end of course certificates.
Hold end of course face-to-face appraisals for all staff members.
Together with the Head of Activities, share responsibility for the 24hr emergency phone.
Be prepared to respond to out-of-hours situations, if required.
In an emergency, take part in an excursion.
Deputise for the Head of Activities, in his/her absence, as required.
Assist with the organising and packing up of your office, classrooms, staffroom, and tuckshop on the last Friday of the course, and the final pack up of the Summer Centre on the last Sunday before departing.
Provide a detailed report at the end of the contract with recommendations for future years.
Participate in a post-course review meeting and set targets for the following year.
Carry out all reasonable duties as recommended by the Coordinator of Summer Centres.

Academic
Act as Director of Studies for the Summer Centre and ensure a successful Academic Programme.
Ensure that all teaching is delivered in accordance with the British Council Accreditation Schemes requirements, and the guidelines in the ILC Staff Handbook and Teachers Annex in the ILH Staff Induction Booklet.
Ensure that all teachers are familiar with and maintaining teaching records.
Ensure that there are sufficient academic resources available, and that teachers are familiar with their use.
Support and advise teachers by providing workshops/training meetings as required.
Train and supervise teaching staff in the placement testing of new students, and place new students into classes according to their level.
Devise and coordinate day-to-day timetabling of classes and assign teachers to classes.
Inform the Coordinator of Summer Centres of any staffing issues, in advance where possible.
Observe all teachers during the first or second week of their contract and provide both oral and written feedback.
Monitor and ensure that student learning is taking place.
Liaise with Group Leaders about any academic issues that may arise.

Welfare
Create a positive atmosphere and motivate and support all staff.
Implement an open door policy inviting open communication, feedback, and discussion between you and all staff.
Ensure you have read all relevant ILC and ILH handbooks and are aware of your duties and responsibilities and signed all required documentation.
Ensure you have read, understand and are compliant with all relevant ILC and ILH policies, and follow Health & Safety regulations.
Ensure all staff and Group Leaders have read their handbooks and are aware of their duties and responsibilities and signed all required documentation.
Ensure all staff have read, understand and are compliant with all relevant policies, and follow Health & Safety regulations.
Ensure all students have received, read and understand the information in their handbooks.
Organise inductions for all students and Group Leaders on their arrival.
Ensure all staff, students and Group Leaders are aware of the fire evacuation procedures at and organise regular fire drills.
Coordinate the Meet and Greet of each group or individual on arrival, managing the implementation of all transfers and liaising with coach/taxi companies.
Monitor students attendance and punctuality.
Check the mealtime supervision roster created by the Head of Boarding (HoB).
Confirm students and staff dietary requirements with the Coordinator of Summer Centres, and with Group Leaders, and ensure all special dietary requests have been met with kitchen staff.
Check with the HoB that Residential accommodation allocations and procedures are in place and adhered to, including room checks, student supervision ratios, fire and emergency procedures, housekeeping and maintenance, student discipline, and evening activities.
Confirm all Homestay accommodation allocations with the Coordinator of Summer Centres and report any issues.
Ensure all concerns and incidents are reported and recorded immediately to the Coordinator of Summer Centres (Safeguarding Lead) and followed up within 10 days.
Ensure all staff and students cultural and religious needs are met and respected.
Ensure all students are happy and adjusting to UK life and enjoying their learning experience.

Pre-course
As part of the management team, take part in preparation week to ensure that all systems are in place and ready for the start of the course.
Assist with the set up and induction on the Saturday before the start of the course.
Successfully complete a short, online Safeguarding course and provide certificate.
Successfully complete a short, online Fire Safety course and provide certificate.

GENERAL ACCOUNTABILITIES AND RESPONSIBILITIES
Ensure compliance with and actively promote the Health and Safety at work legislation, ILC and ILH H&S policies and procedures, Equal Opportunities, Prevent and Child Protection & Safeguarding policies and ILH Code of Conduct.
Comply with the Data Protection Act 1998 (all employees of ILC and ILH will not disclose or make use of, for their private advantage, any information held on manual or computer records, which are not available to the public, however acquired).
The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be called upon to carry out such other appropriate duties as may be required within the level of the post and the competence of the post holder.


DATES:
Framlingham Summer Centre: 6 20 July 2025 (Set up and Induction on Saturday 5 July)
Walhampton Summer centre: 6 July 3 August 2025 (Set up and Induction on Saturday 5 July)

PERSON SPECIFICATION

Essential:
Extremely high standards of English (= IELTS score of 9 in speaking, writing, reading, understanding or educated at primary and secondary school in English in an English-speaking country)
DELTA or equivalent
First degree or equivalent
Eligibility to work in the UK
Up-to-date knowledge of British life and culture
Understanding of Safeguarding and Prevent Duty
Excellent written and oral communication skills
Excellent organisational and leadership skills
Good working knowledge of Microsoft and Google programmes
Genuine interest in working with Young Learners
Availability to work evenings and Saturdays, if required

Desirable:
Experience of working with Young Learners
Experience of working at a summer school
Experience of materials development
Valid, enhanced DBS certificate for the child workforce on the Update Service
Basic first aid training

PERSONAL QUALITIES

Essential:
Professional attitude and smart appearance
Ability to motivate and develop teaching staff
Ability to build effective working relationships
Ability to relate to all staff at all levels
Ability to organise and manage own work
Ability to remain calm under pressure
Ability to deal with difficult situations
Ability to make sound decisions
Ability to accept responsibility
Excellent problem-solving skills
Willingness to be flexible
Good social and communication skills
Good listener
Enthusiastic and energetic
Self-confident
Culturally sensitive
Team player
Tactful and diplomatic
Patient
Innovative

Degree Required

Applicants should have one of the following required qualifications:
Cambridge DELTA, Trinity DipTESOL, Masters MA TESOL

Teaching experience: 1 years

Native level English speaker preferred