We seek a Director of Studies for our Eastbourne Centre who takes responsibility for the delivery of all Twin English Centre Eastbourne academic performance targets by ensuring EFL teachers work effectively and cohesively. This post is responsible for managing the academic services section of Twin English Centre Eastbourne, including academic administration and student welfare. Working with the Centre Manager and Head of Academic Quality to ensure that teaching quality is monitored, academic school administration is completed to a high standard, welfare standards are maintained, and UKVI compliance is adhered to.

The job is extremely varied and requires someone who is dynamic, creative, approachable, caring, and able to work accurately under pressure and think on their feet.

Role Responsibilities:

Management of Student Services, including:

Preparing for student arrivals by ensuring the pre-arrival tab is completed on TeL (Twin eLearning)
First day induction for students, including collecting and checking all student contact detail information and identification documents and visas
Ensuring the arrival details on CLASS are updated
All student administration including student letters, arrival/departure lists, and administrating holidays
Ensuring student absences are monitored, recorded, and acted upon in a timely manner, especially with students under the age of 18
Coordinating students departure from school, including distributing certificates and collecting student and group leader feedback
Student welfare including homesickness, illness, and day to day enquiries
Keeping all student information up to date, including student handbook, signage and notices
Student safety and security including ensuring the supervision of juniors during their break times
Testing and classing of students
Producing, updating and distributing class lists and registers
Setting and monitoring leavers reports
The organisation and management of the teaching timetable
Recruitment, induction and management of teaching and student services staff and interns
Ensuring staff files are complete and up-to-date in line with our safer recruitment policy
Teaching EFL, ESOL, ESP, teacher training and employability courses as required
Arranging cover teachers when needed and covering lessons when needed
The management of teachers administration including weekly calendar, student tutorials and progress records
Ensuring all students are happy in their lessons and arranging any class or course changes when necessary
Training teachers to use TeL and monitoring teacher and student engagement with the platform to ensure maximum usage
Course planning and materials review and development, including EFL, ESOL, ESP, examination and business courses, teacher training and employability
Ensuring all EFL teachers are observed and given feedback in line with the policy, and delivering the peer observation programme
Leading or scheduling fortnightly CPD input sessions and encouraging attendance at external events
Supporting teachers with administration and teaching matters
Keeping all teacher information up to date, including induction presentation, teachers guide, and notices
Collection and analysis of initial and end of course feedback, and holding student focus groups
Ordering stock and completing purchase orders
Ensuring teaching and learning resources are adequate, and management of the self-study centre
Monitoring the public areas, including office, teachers room, student area and classrooms, to ensure high standards are maintained
Monitoring student discipline in the school, and where appropriate, taking action in liaison with the Centre Manager
Advise students wishing to take English language exams, or progress into further education in the UK, and enrol student for exams and track results as required
Providing information to potential students
Taking bookings and payments for walk-ins and extensions
Monitoring quality of teaching and resources across all EFL, ESOL, ESP, teacher training and employability provision
UKVI and Accreditation UK compliance
Collaboration with the HQ departments such as Operations, Admissions, Marketing, IT, and Academic Managers in other English Centres
Providing content for social media accounts
Taking on the role of SENDs coordinator, entailing providing support for students with special educational needs and disabilities, including those from countries where the educational ethos and expectations are different from the UK
Taking on the roles of First Aider and Fire Warden
Producing risk assessments for classrooms and any academic activities
Ensuring that all under 18s receive an appropriate level of care
Taking on the role of Deputy Designated Safeguarding Lead member, comprising of.
Review and implementation of all aspects of the safeguarding policy
Dealing with any safeguarding concerns following the procedures documented in the safeguarding policy.
Maintaining detailed, accurate and secure written records of any safeguarding referral, complaint or concern even where that concern does not lead to a referral.
Acting as a source of support, advice and expertise for colleagues on matters of safety and safeguarding, and ensuring Policies & Procedures are known.
Ensuring open and listening culture.
Supporting the Centre Manager in all non-academic areas of delivery and deputising as necessary
Any other reasonable/appropriate duties

Principle Accountabilities:
Ensuring the successful welcome and first impression of Twin English Centre Eastbourne
Ensuring the smooth departure of all groups and individuals from the school
Providing ongoing support to students and ensuring they are safe, well and happy
The delivery of outstanding results within budget
Staff management, including staff development and training, absence reporting, timekeeping, new start induction
Managing people in line with Twin values and business rules and guidelines
Communication at all levels to be open and honest and a clear two- way channel

Essential Experience Required;
At least three years full-time teaching experience including some with young learners
Experience working in a fast-paced and high-pressure environment
Experience working as part of a team
IT literate

Desirable, but not essential:

Previous managerial experience
Administrative experience
Safeguarding training
Customer service experience
Ability to speak a second language